Return Policy

Kind reminder: you can also shop from our Etsy store: www.belovedgiftstore.me 

We want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase (excluding manufacturing faults or misdescribed products), you may request a return within 30 days of delivery.

To request a return, please inform our Customer Services team within 30 days of receipt of your order. We will then provide you with a Return Form that must be completed and returned with your items. To return your item simply contact us.

If you have received damaged, faulty, or incorrect items, please refuse delivery and inform our Customer Services team as soon as possible. If you notice any damage or faults after delivery, please notify us within a reasonable timescale.

Once we have received and checked the unused condition of the returned items, we will arrange for a refund or exchange. Please note that refunds may take up to 14 days to process and appear on your credit or debit card account.